Shipping Policy
Shipping Policy
Last updated: 4/18/25
π Processing Time
All of our products are handmade with love and care. Please allow 7β10 business days for order processing before your item is shipped.
Note: Business days do not include weekends or holidays.
π Shipping Time
Once your order has been processed, it will be shipped via the method you selected at checkout. Standard U.S. shipping typically takes 3β5 business days.
You will receive a shipping confirmation email with a tracking number once your order is on its way.
πShipping Locations
At this time, we only ship within the United States.
π¬ Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
π¦ Lost or Damaged Packages
Cups by Shelly is not liable for any items lost or damaged during transit.
If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim. We're happy to assist if neededβreach out to us at cupsbyshelly@gmail.com